Golden Horseshoe Shipping Information

Newton’s No Gluten is now shipping our entire product line to the Golden Horseshoe area in Ontario. Our coverage includes major cities like Toronto, Hamilton, Barrie, and Niagara Falls, as well as surrounding regions within the Golden Horseshoe. We are proud to serve this vibrant area with our extensive selection of delicious, allergen-friendly products.

The coloured area within the map below shows our current Golden Horseshoe shipping area.  Some areas shown on the map are only partially supported. Select the appropriate section to learn if there are any specific postal code additions or omissions from your desired delivery location.

It is crucial to confirm that your postal code is included in the delivery area before placing an order. If you are in doubt please contact us prior to ordering and we will verify that we can or cannot make the delivery. Unfortunately, orders that need to be refunded because we are unable to deliver to an unsupported address will be subject to order cancellation fees (returns and cancellation policy)

Orders for delivery within the Golden Horseshoe Shipping area have three shipping options –
1) $20 per order,
2) $10 for orders over $50,
3) free shipping for orders over $125.
 

Currently, all orders will be leaving the bakery on Wednesdays. Orders will leave our bakery and arrive at your location on the same day. More details in the F.A.Q. below.

Golden Horseshoe Shipping F.A.Q.

Q: How much does Golden Horseshoe Shipping cost?

A: For combined shipping within the Golden Horseshoe we offer three convenient shipping tiers:
1) $20 per order
2) $10 per order for orders over $50
3) Free shipping for orders over $125.00

Q: What areas are included in Golden Horseshoe Shipping?

A: Our coverage includes major cities like Toronto, Hamilton, Barrie, and Niagara Falls, as well as surrounding regions within the Golden Horseshoe. For a detailed overview of our shipping area, we recommend referring to the shipping coverage map shown above. If it’s unclear which shipping zone your location falls into, please use the postal code map above. If it is still unclear please don’t hesitate to contact us.

Orders placed for delivery outside our delivery area will be cancelled minus payment processor fees. Please see our refunds and cancellation policy for more details. (LINK)

Q: How long does Golden Horseshoe Shipping take?

A. Orders placed by end of day Friday, will go out the following Wednesday. Orders leave the bakery and are delivered on the same day.

Q: How do I stay informed of my delivery status?

A: Our shipping partner, Starling Innovations Inc., has implemented a convenient and proactive communication system to ensure a smooth delivery process for your order. The night before the scheduled delivery, you will receive a text to confirm the delivery for the next day. They will also provide you with a 4-hour delivery window. 

Text communication with Starling will begin with a request for permission to send delivery information via text messages. If this message is not approved, you will not receive any  shipping updates in text form.

The 4-hour delivery window allows you to plan accordingly and be prepared to receive your order. In case you have any specific instructions or preferences, feel free to communicate with our delivery company through text, and they will gladly work with you, wherever possible and within reason, to complete the delivery.

Throughout the delivery day, you will receive up to 3 additional communications to let you know when your order is next on the delivery and then when your order has been delivered with a photo confirmation of delivery as in the case of porch drop-off.

As we are shipping frozen food, we kindly request that you make every effort to be present at the delivery location during the scheduled time. This ensures the optimal condition of your order upon receipt. However, we understand that circumstances may vary, and if you choose to have the delivery left at the door, you will assume full liability for the package and its contents.

Our priority is to provide you with a seamless delivery experience and ensure your satisfaction. 

Q: What happens if my package gets damaged during shipping?

A: If you receive an order that appears to have been majorly damaged/unusable in transit please contact us with details and photos and we will work with you to resolve the issue.

Please note, some items travel better than others. While we take utmost care in packaging our products, minor damage may occur to fragile baked goods during transit. We strive to ensure the best quality and presentation of our products, but factors beyond our control, such as handling during shipping, can impact their condition.

Q: Can I change the shipping address after placing an order?

A: No, unfortunately, we are unable to accommodate changes to the delivery address once an order has been placed. We apologize for any inconvenience this may cause. It’s important to review and double-check the accuracy of the delivery address before finalizing your order to ensure a smooth delivery process.

Q: Do I have to be home to accept the delivery?

A: As we are shipping frozen food, we strongly reccommend that you make every effort to be present at the delivery location during the scheduled time. This ensures the optimal condition of your order upon receipt. However, we understand that circumstances may vary, and if you choose to have the delivery left at the door, we want to inform you that you will assume full liability for the package and its contents. 

Once a delivery leaves the bakery in Guelph, it is essential for you to actively participate in the process to ensure successful delivery to your specified location. If you are unable to be present at the time of delivery, kindly communicate your request for drop-off by sending a text message to our delivery team.

Please note that if, for any reason, the delivery company cannot complete the initial delivery and has to make a second attempt, a return delivery fee of $20 will be charged. This fee applies to all orders, regardless of the original delivery cost.

Q: Can I request a specific delivery time?

A: Yes and No. While we cannot guarantee specific delivery times, our shipping partner strives to deliver packages between 9 am and 8 pm. You will be provided with a 4-hour delivery window the night before. At this time, you can make requests regarding specific delivery times. For example, if your delivery window is 2 pm to 6 pm, and you prefer a drop off closer to 5:30 pm, please let them know so they can try to build their schedule to accommodate.

Q: Can I order and have it sent to work?

A: Absolutely! You can have your order shipped to your workplace, provided that there is someone available to accept the delivery. However, please keep in mind that if your order includes frozen goods, it’s important to ensure that you have a suitable place to keep them cold once they arrive. Also, please consider our shipping partners 9 am – 8 pm delivery window when choosing where you would like your order delivered. If you wish to place an order to an office or business, you must include your location hours. Our shipping partner will make every effort to accommodate the operational hours of the business, however this cannot be guaranteed.

Q: Do you offer shipping to the rest of Canada?

A: Yes! We do offer Canada-wide shipping of our baking mixes, baking ingredients, pumpkin seeds, and sunflower seeds. These orders are handled through a separate website. Please visit this site for more information and to order: https://shop.newtonsnogluten.com/

 

Q: Do you offer international shipping?

A. Sorry, not at this time.

If you couldn’t find the answer you were looking for, we’re here to help! Please reach out to us by sending a message using the contact form below. 

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